Can these products be taken Overseas? Yes they can be taken all over the world! However if you are asked to declare a timber product in the country you are entering you must declare the Banksia products as this.  We do not provide a document for use when travelling through customs.

Are the products treated? No, we don’t treat our products. We find the chemicals harmful to us and the environment. We also note that customs are not accepting of this process in any case.

Can I change the oil in my Aroma Pod? YES, you can change the fragrance by adding your own essential oil instead of topping up with Eucalyptus.  Wait for the Eucalyptus to completely dissipate and add whatever you choose.  This can be done over an over again!

Will the oil leak through the bottom of my Aroma Pod? No oil should not leak through the bottom of your Aroma Pod.  We test all of them to make sure they do not leak.  However, your Aroma Pod is made from a natural material and we recommend that you put something underneath it to protect any painted or highly polished surfaces (just in case).

Do the Hollow Tea Light Candle Holders catch on fire? The Banksia seed pod is designed to withstand bush fires.  In fact the Banksia Grandis relies on fire for re-germination.  In a bush fire the 'eyes' of the seed pod open up and the seeds fly out.  The pods are often left remaining on the tree or on the forrest floor merely charred.  As with ALL candles ours come with strict WARNINGS about how they are best handled. Please see the following:  Never Leave Burning Candles Unattended Place Holder on a level surface, in a well ventilated area.  Trim candle wick to 10mm before lighting.  Only suitable for use with tea light candles sized 38x15mm, in a foil cup.